VISIT

Backpacks/oversized bags, alcohol, narcotics, paraphernalia and illegal substances, chains and spiked clothing, weapons of any kind, signs larger than 8.5" x 11" (subject to change show by show), cans, metal water bottles (please note that certain shows may not allow metal water bottles due to artist safety concerns - please be sure to check pre-event information email), glass bottles, aerosols and containers of any kind, glowsticks, laser pens/pointers, professional recording devices and cameras with detachable lenses, iPads, tablets, laptops, selfie sticks, hard sided coolers, animals (service animals excepted), non-collapsible umbrellas, large and thick blankets, standard lawn chairs and camping chairs, any inflatables, and any object that can be used as a projectile.

Homemade food wrapped in plastic, small and thin blankets, small and low profile lawn chairs, small collapsible umbrellas, one sealed plastic bottle of water, reusable water bottles (please note that certain shows may not allow metal water bottles due to artist safety concerns - please be sure to check pre-event information email), and non-professional cameras (point & shoots, film, and disposables).

Your phone is your ticket! All events will be mobile entry only. Tickets will not be emailed or available for print so make sure to add your tickets to your wallet or transfer to your friends before reaching the gate.  For a step-by-step guide on using mobile entry please visit: How do I use Mobile Entry tickets? – Ticketmaster CA

For Everyone’s safety, security, and enjoyment, we ask you to only bring SMALL clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event.

The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. Bags exceeding 6” x 9” (15cm x 23cm), but smaller than 12” x 6” x 12” (30cm x 15cm x 30cm) must be single compartment and clear on all sides. Bags smaller than 6” x 9” (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. ANY BACKPACKS WILL NOT BE PERMITTED.

All event attendees and items will be subject to search when entering the venue. 

We are a cashless venue and does not accept cash at any point of sale.

Re-entry into the venue is not permitted.

We have lockers on site for guests to use. If needed, please visit our Guest Services building for assistance upon arrival. 

Lockers can be rented ahead of time by clicking here.

The venue is not responsible for any lost or stolen items. Prohibited items may be disposed of within 24 hours after the event is complete. If lost items are not picked up within a 2-week period, then they will be disposed of.  To inquire about lost items, please click here.

There is NO public parking available at Ontario Place on event nights other than for those with accessible needs. For accessible parking information, please contact accessibilitycoordinator@LiveNation.com. A Pick up/drop, ride-share and taxi area is located a short walk to the east of the main gates. For your safety, please follow the designated pedestrian walkways provided.

If driving to the venue is your only option, a full directory of public parking lots can be found here: Green P and Impark. Please double check your route before leaving and while in transit to the show as unforeseen delays and route diversions can happen at any time. 

Please make sure to double check your route before leaving and while in transit to the show as unforeseen delays and route diversions can happen at any time. As always, please give yourself extra time to access the venue. 

We have a wide variety of food and beverage options available for purchase inside the venue. Check out our Eat and Drink page for more details.

Existing seat upgrades are available by clicking here.

Children 24 months of age and under do not require a ticket. Strollers are not allowed in the concert bowl; they must be checked in at Guest Services.

Smoking and vaping is not permitted in reserved seating areas, lawns or East & West Plaza.

Should you need to smoke or vape, the Riverwalk and South Plaza is the designated smoking and vaping area, which remains subject to change on a show-by-show basis. All other areas of the venue are designated Smoke and Vape Free.

Guests attending a show may bring in and consume cannabis or cannabis accessories subject to the following policy:

• Guests must be at least 19 years of age to possess and consume cannabis
• Guest will only be permitted to enter with an amount of cannabis that is reasonable for personal use for the duration of the show only, subject to any documented medical allowances
• Upon entry, guests must make security aware that they are bringing cannabis or cannabis accessories into the venue for inspection
• All cannabis and cannabis accessories are to be stored in a sealed plastic see-through container (e.g. Tupperware or Ziploc bag) which allows security to directly inspect the cannabis and cannabis accessories without the need to open the container or handle the product. 
• Any cannabis and cannabis accessories that are not stored in a sealed plastic see-through container and directly visible through the container will not be permitted. No glass container or glass cannabis accessory will be permitted at any time.
• The smoking of any cannabis products (including vaping) is permitted within designated smoking areas only.  These areas will be clearly marked and may change on a show to show basis.  Venue staff will provide guests with direction on where the designated smoking area is at each show.
• Venue staff will remove guests who overuse or overconsume any intoxicant, including cannabis or cannabis accessories.
• Cannabis is for personal use only and the sale of cannabis is strictly prohibited. Venue staff will remove anyone who sells or purchases cannabis and will report such activity to the police.
• The use and consumption of cannabis is subject to the Fan Code of Conduct and misuse may result in removal from the venue.

The venue has a free water refill station.  Each fan is allowed to bring in 1 sealed water bottle or empty reusable bottle EXCEPT for glass bottles which are not allowed. Please note that certain shows may not allow metal water bottles due to artist safety concerns - please be sure to check your pre-event information email for more details.

Great events are the heart of what we do. An important part of any great event is ensuring a safe, respectful and inclusive environment for our guests, artists and staff.

We are committed to creating a safe, comfortable, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures.
• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other.
• Harassment, including unwelcome or hostile behavior, physical contact or sexual attention.
• Fighting or any other type of violence.
• Wearing or using clothing, signs, and banners which are offensive in nature.
• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.
• Throwing objects or interfering with the progress of the event.
• Possessing alcohol not purchased inside the venue.
• Being a minor in possession of alcohol or providing a minor with alcohol.
• Being in possession of weapons, illegal substances or any other prohibited items.
• Smoking (including e-cigarettes, personal vapourizers, and cannabis) outside of the designated smoking areas.
• Unpermitted access and breaching the perimeter of the venue.
• Any other conduct that may be deemed by the venue to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.

Live Nation Canada will not tolerate any unsafe, offensive behaviour that violates the Fan Code of Conduct. Failure to abide by this Code may result in ejection from the venue. A temporary suspension or permanent ban from entering any or all Live Nation Canada venues may also be the result of violating the code of conduct.

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.